1. Overview
At Money Art, we want you to be fully satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and cancellations in accordance with UK consumer law.
This policy applies to all purchases made via our website: https://moneyart.co.uk/
2. Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason.
- You have 14 days from the day you receive your item to notify us that you wish to cancel your order.
- Once you notify us, you have a further 14 days to return the item.
- You do not need to provide a reason for cancellation.
To exercise your right to cancel, please contact us via email with your order details.
3. Returns Process
To return an item:
- Notify us within 14 days of receiving your order.
- Securely package the item.
- Send the item back within 14 days of notifying us.
You are responsible for ensuring the item is returned safely. We recommend using a tracked delivery service.
4. Condition of Returned Items
You must take reasonable care of the items while they are in your possession.
- Items may be inspected as you would in a physical shop.
- We may reduce your refund if the item shows signs of excessive handling or damage beyond what is necessary to inspect it.
- We reserve the right to decline any refund request if the item damaged beyond repair from accidental or deliberate damage.
5. Refunds
Once we receive your returned item (or proof of return), we will:
- Process your refund within 14 days
- Refund the full purchase price, including standard delivery costs
- Issue the refund via your original payment method
If you selected a premium delivery option, only the standard delivery cost will be refunded.
6. Return Costs
- Customers are responsible for the cost of returning items unless the item is faulty or incorrect.
7. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, all goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item is faulty, damaged, or not as described:
- You are entitled to a full refund within 30 days of receiving the item
- After 30 days, you may be entitled to a repair or replacement
Please contact us as soon as possible with details and evidence (e.g. photos).
8. Exemptions (Items That Cannot Be Returned)
The 14-day cancellation right does not apply to:
- Custom-made or personalised artwork
- Items made specifically to your order
These items can only be returned if they are faulty or not as described.
9. Nature of Products (Art, Replica Currency & Legal Tender Options)
All products sold on this website are primarily artistic representations and are not intended to function as legal tender.
Where explicitly stated on a product listing or where selected as an option at the time of purchase, genuine legal tender may be incorporated into the artwork. In such cases:
- The monetary value of any included legal tender is incidental to the overall artistic product
- The item is sold as artwork only, not as a financial instrument or store of monetary value
- No representation is made that the artwork should be altered, dismantled, or used to extract or redeem any embedded currency
Due to the nature of printed and handmade artwork:
- Minor variations in colour, print finish, materials, or presentation may occur
- These variations do not constitute faults unless the item is significantly different from its description
10. Proof of Purchase
We may require proof of purchase (such as your order confirmation email) to process any return or refund.
11. Contact Us
To request a return or cancellation, please contact:
Email: orders@moneyart.co.uk
Website: https://moneyart.co.uk/
12. Your Statutory Rights
This policy does not affect your statutory rights under UK law.